QUESTIONS AND ANSWERS
Edict Systems EDI-enables and onboards hundreds of suppliers each year through WebEDI.
Below are some common questions and answers.
Electronic Data Interchange (EDI) is the electronic exchange of business document data, such as purchase orders (POs) and invoices, in a standardized format between trading partners. Instead of a fax or email PO, your customer sends you EDI PO data, which is then viewed using a solution such as WebEDI, or you can import the PO data into your order management system. You can also send an EDI invoice back to your customer.
Your customer currently does EDI with many or all their suppliers because of the many advantages of replacing fax and email document exchange with EDI. By doing EDI, you give your customers better visibility into their supply chain by letting them know the order status and, in return, EDI helps them pay your invoices with fewer issues. Other benefits include the potential to achieve preferred supplier status and to strengthen your customer relationships.
No. WebEDI is a cloud-based application and only requires a web browser and an internet connection.
WebEDI is a monthly subscription service. Pricing is based on the number of trading partners (customers) you have and the number of documents you send and receive (e.g. POs, Order Acknowledgments, Ship Notices, and Invoices). There are discounts based on document volumes and payment using a credit card. You can cancel at any time. See WebEDI pricing and examples here.
You may qualify for seasonal pricing. You do not pay for inactive months. Please discuss seasonal pricing with your Edict Systems representative.
You may qualify for low-volume pricing if you have one customer and receive and send 8 or fewer documents (e.g. POs and Invoices) per month. Please discuss low-volume pricing with your Edict Systems representative.
An interconnect fee is a small per-document surcharge for sending/receiving documents to/from trading partners who are not connected directly to Edict Systems and is only charged when we incur fees to exchange EDI documents with these trading partners.
The cost of customer support is included with the WebEDI monthly subscription fee. We realize you are new to EDI and need to maintain the flow of your customer documents. This is why we provide US-based, live support via phone, email, and chat. The vast majority of WebEDI support cases are resolved during the initial call/email/chat or by the end of the business day.
This can vary depending on the trading partner, but usually takes 1-5 business days.
Edict Systems will process your signup request within 1-2 business days. Once completed, you will receive an email confirming the setup was finalized. If any additional steps are needed to finalize the setup for your customer, you will receive an additional email with detailed instructions. We are here to assist you every step of the way.
Yes. WebEDI includes the ability to print GS1-128 (formerly UCC-128) shipping labels. Label requirements are on a customer-by-customer basis.
No. You will set up payment directly with your customer. Some customers provide a remittance advice statement via WebEDI.
No. Thousands of suppliers use WebEDI every day. We provide detailed documentation, help within WebEDI data entry fields, and demonstration videos to help you quickly learn how to process your orders and return documents. If you ever have issues or questions, just contact support and we’ll walk you through it. Watch WebEDI videos here.
Yes. The EDI must first be mapped by us to be compatible with your system. You can use the WebEDI upload/download feature to import and export data with your system. Or, you can receive and send system data directly with integrated EDI. We have integrated EDI with many systems, including SAP, Oracle PeopleSoft, Oracle JD Edwards, NetSuite, MS Dynamics, Infor, Epicor, Sage, QuickBooks, and others. Learn more about integrated EDI here.
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